Terms and Conditions
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Clarissa Maria Kober and Diana Dora Dea Ranegger Dogdays of Summer GesbR (hereinafter referred to as “Dogdays of Summer”, "us" or ”we”).
By using dogdaysofsummer.at or placing an order, you agree to be bound by the Terms and conditions set out herein. Make sure you have read and understood the terms. Please read them carefully before placing an order.
Also be aware that you can only place an order if you are either 18 years or older or have the permission of your parents.
We reserve the right to change these Terms now and then without prior notice to you. The version of the Terms that will apply to your order will be the one which was on our website online available when completing the transaction.
2. Secondhand and Conditions
All offered products on Dogdays of Summer are 100% secondhand, which means that some products may not be in the best state anymore. If an article is in slightly poor condition or looks worn off, you can find out about it in the item description below in the section „Condition“. The following applies:
- Excellent: We can ensure you that this item – considering it is a secondhand-product – offers an outstanding quality and does not show any kinds of scratch marks, stains, holes in the fabric or major scuffs; furthermore no buttons are missing. Light wash, discolourations or alteration (for example different buttons or fringed pants) may appear and are a result of previous customers wearing the garment. Also, we cannot assure you that your product is entirely free from flaws (such as tiny undesirable features regarding footwear, jacket lining,...).
- Very Good: This item is in a very good condition, although there are little flaws which you can read about on our website (below „Condition“). These include major scuffs, little holes or scratches. However, these flaws hardly stand out and do not hurt the overall picture.
- Good: This item is in good condition. Just like all other secondhand-products, it has endured many years and time and has left its marks on it. At first sight you will find major flaws or defects. We will let you know about every significant imperfection of these items and strongly recommend you to read the article description (below „Condition“) as we will try our best to make it as simple as possible for you to assess the quality of the product.
All our items are checked personally by us before they leave our store. Furthermore we will wash and clean them, preferably with vegan and eco-friendly detergent. So, by all means, feel free to wear your clothes right after we delivered them. Nevertheless we recommend that allergy sufferes should treat the products with in-house and accustomed detergent as we do not assume any liability for allergic reactions and other similar matters.
3. Prices and delivery charges
The prices displayed at Dogdays of Summer include the statutory Value Added Tax but do not include a delivery charge.
Regardless of the size or weight of your order the delivery charge within Austria will be the same for everyone: at a price of 5€. The cost for each delivery is distinctly indicated during the check-out process. If an order is to be placed within the EU but outside of Austria, we will charge you 10€. Currently we are only shipping to Europe.
If you want to pick up your goods personally, you will receive a confirmation email including time and place (in Graz). This way you can avoid shipping charges. If you prefer another date, please send us a text message.
4. Ordering and conclusion of contract
You place your order with Dogdays of Summer via the internet. Once you have placed your order, you will receive an email confirmation to your previously submitted email address (this may take a few hours). If for any reason we are unable to fulfill your order, we will let you know at the earliest possible time. If you have already paid for your order, we will try to refund the full amount (using the same method you decided to make the payment, otherwise we will contact you as soon as possible).
As we only offer single products, it may happen that another client has ordered the same item just a few minutes before you did. In this case, please understand that we cannot sell this article to you anymore, precisely because it is an individual item.
5. Shipment and collection by the customer
Dogdays of Summer exercises the utmost diligence in accepting and processing orders and will endeavour to process the orders in the sequence in which they were received in the office. Since we still are a small company and only have two pairs of hands, it may happen that if demand is high you will experience a higher waiting time.
Of course we aim to process your orders within the next five business days. But from time to time we like to go on vacation together and thereby longer delays can take place. In the unlikely event that shipment takes longer than 30 days from date of order confirmation date, you may cancel your order.
Should you have any questions concerning your orders, you are welcome to contact us via email (email@example.com) or you just give us a call: +43 (0)680 2317406 (Austrian mobile phone provider). Costs vary according to your provider.
Additionally, for any costs incurred because you were not able to accept the parcel after several delivery attempts or did not collect it at your post office, we reserve the right to charge you 15€.
6. Withdrawal of Order
You have the right to cancel or revoke your order 14 days on receipt of the ordered goods without stating any reasons. If you return the parcel within the agreed time, we will grant you the amount of the value of the goods; the delivery and return shipment costs will have to be borne by yourself.
If you want to cancel or return your order, contact us by email (firstname.lastname@example.org) or in writing by postal mail.
For this purpose please use following return form: Take this Formular
The notification has to be made within 14 days of receiving the invoice – we will refund you your purchase price, on condition that all goods have arrived and validated your return shipment.
As already mentioned in Section 2, our clothes have vintage-condition. On the website you can read all about the details in the article description, so you are informed about possible flaws when buying vintage-clothing.
However, if you still discover despite our precise examination a major fault in the material, please contact us immediately and return the goods according to the clauses in Section 7. Needless to say, we will refund you in full. If your order only contained one defective item, we will also pay back the delivery charges.
We guarantee you a full repayment on returned goods under the terms of Section 6, provided that the goods are in the same condition as they were when having left our store.
This excludes damage, staining and alteration; furthermore the garments have to be unworn (with the exception of the fitting) and unwashed, tags and labels must be in place.
All our parcels contain a return form, which we ask you to use. Please bring your goods you want to return to the next post office. The client must bear the costs incurred.
8. Payment methods
We offer you following payment methods:
- bank transfer
When placing an order you can take the opportunity to pay by bank transfer. Please transfer the invoice amount on following account:
We will dispatch the goods on receipt of your payment as quickly as possible.
You can also make the payment via Paypal. You will get an e-mail from our Paypal-account with all the important information and a login-button. Use it to log into your Paypal-account and pay the order (also here: payment in advance).
- Cash (only by Collection by the customer!)
You are also able to pay your order in cash. Note: Therefor you have to collect your parcel (somewhere in Graz).
If the payment doesn’t arrive on our bank account within the next 7 business days after date of order confirmation, we reserve the right to cancel your order without stating reasons.
9. Products and pictures
We do everything in our power to present our products detailed, realistic and true to life, including their colours. The colour you see on the screen will strongly depend on your computer system, so we cannot guarantee that your computer will accurately display such colours. Besides, RGB colors always illustrate objects differently and therefore colour deviation can be a possible outcome.
All dimensions have been measured reclined and may vary from the actual measurements; we do not assume liability for differences.
Dogdays of Summer reserves the right to suspend your account in case of any problems without further notice and thus exclude the user from all our services.
Terms and Conditions as pdf